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Problems with the NFSA are systemic plaguing both Film and Sound.

              In 2005 I began researching a biography Lindsay Hardy, who wrote thriller serials such
        as Dossier on Demetrius. Hardy was a household name.
              My first problem came when I rang to find out if the Archive held any recordings of
        Hardy’s serials. The result was very off-putting, especially when the arrogant youngish female
        voice informed me that she was a film person and wasn't interested in radio anyway.
              From subsequent written enquiries, and several phone calls. 1 learnt in 2006 that the
        Archive held material written by Hardy and recordings of a significant number of his serials.
        One Wednesday about 2010 I rang to say that I hoped to arrive in Canberra on the weekend,
        and I hoped this would be sufficient notice for the Hardy material to be retrieved from storage.
        On Monday I leant that no action had been taken, and to expect a phone call from the relevant
        staff member. By 3 p.m. Wednesday I was still waiting.
              The friend in Canberra rang a contact and learnt that three months notice was preferred
        for access to recorded material, and one month for paper material. Why wasn’t I not told that
        as early as 2006? The requirement for a month's notice to read documents is ridiculous. The
        reason is to provide enough time for a paper conservator to be consulted. This is precious and
        pretentious. I know that paper has to be looked after, but to call in a paper conservator for paper
        that can not be older than commercial radio is ludicrous.
              Fortunately one of the NFSA’s librarians took pity on me as I waited in the library for
        the papers to arrive. I showed the person a letter from Graham Shirley listing the materials held
        on Hardy. As a result the papers were delivered, from off-site storage, within six working hours
        proving that a month's notice is not required.
              After reading the papers I noticed that a copy of Pictorial Show, August 1957 had not
        been delivered. I asked for it, and, was twice assured that it had been with the papers that I had
        received. I had driven to Canberra specifically to do this research and was becoming increas-
        ingly frustrated. A librarian overheard the repeated assurances, told me that library held copies
        of Pictorial Show and kindly went to get them, returned to tell me that they were not on the shelf,
        the shelves were not accessible to the public, a staff member must have borrowed them, and
        not left any note about their whereabouts. The librarian suspected that they have been stolen
        by a staff member. Months later they could still not be found.
              Shortly after my arrival I left some material with a staff member, who wished to copy
        it for the Archive. The following Monday, as I was due to return to Adelaide on Wednesday, I
        became  concerned.  After  several  phone  calls,  during  w h i c h   I  was  told  that  he  was  in  the
        building, but must be at a meeting. I rang on Tuesday and said that the matter was urgent as I
        was leaving Canberra the following afternoon. The receptionist enquired and ... he had been
        away all week ill. The others had not bothered to check. The papers were found on his desk.
              It seems to me that there is a significant, possibly systemic, problem with the storage-
        retrieval operation. I suspect that the curators, and those under them, see their role as a choice
        between preserving material and making it available to researchers, and unfortunately empha-
        size the former and ignore the latter unless forced to act. Preserving material for its own sake
        is arid and unproductive, it should be preserved to be used.
              Even  if  I  received  second  rate  consideration,  Lindsay  Hardy  deserved  better.  A
        courteous and lengthy reply to my complaints from the then CEO, Dr Darryl McIntyre, agreed
        with me that preserving material for the sake of preserving material is a pointless exercise.
              Graham Shirley, Matthew Davies, the Librarians and the cafe staff were always friendly
        and helpful.
              A couple of years ago I wrote again to Graham Shirley to tell him that I had finished
        my  biography,  offer  NFSA  a  copy,  and  DVDs  of  the  three  motion  pictures  that  were  based
        upon  Hardy's  serials,  one  of  which  featured  his  own  screen  play.  As  he  now  worked  in  a
        different section, he referred my enquiries to the relevant staff, who would ring me back. They
        never contacted me.
                                                   Peter Adamson     Walkerville SA

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